Friday, December 16, 2011

Take a break thru the Insanity.....

Yesterday, I came across a blog that said to take a break when you are in the middle of "craziness" for about an hour; as a result you will be more effective and efficient for the rest of your day.  Amidst the holiday rush and work room filled with cello, baskets, and shredd, we did and guess what..IT worked!!  So much so that I can sit down and write our December blog. 

We had more basket orders to fill today than yesterday yet yesterday we worked the entire day, not eatting lunch but munching throughout the day,  exhausted at the end of the day, and didn't meet our shipping goal.   Today was a new start with a new plan, to set aside time to take a break (we met our goals for shipping and delivery, YEAH!!!).

Happy Holidays and remember to take a break; it will get you through the insanity!

Wednesday, November 16, 2011

My favorite basket...

I have probably created and shipped thousands of gift baskets throughout my 12 year career.  My favorite basket to make is the "Baked Goods" basket.  It is mostly sent as a sympathy gift basket during the repass.  It arrives with a banana nut loaf and various baked goods items including croissants, muffins, and turnovers in a tray container.  Once received, all the recipeint need to do is unwrapped and serve. 

What a thoughtful gift to send.

Saturday, October 1, 2011

Sugar Free Gift Baskets

Did you know that October is National Diabetics Month? According to the US Dept of Health & Human Services, diabetes affects 25.8 million people of all ages, 8.3 percent of the U.S. population. About 1.9 million people ages 20 years or older were newly diagnosed with diabetes in 2010 in the United States.
A Basket Wrap has a selection of sugar free gift baskets for just about every occassion including Christmas, Valentines Day, Easter, Birthdays, Get Well,  or just because.  Choose from premade sugar free gift baskets or contact us about customizing any of our gift baskets for a diabetic.

Wednesday, September 14, 2011

10 Unique Occasions For Gift Baskets

Patriotic Theme
 We all know that gift baskets are the perfect choice for holidays and sentiments!  We've come up with 10 special and unique reasons to send  a gift basket.
  1. Thanksgiving: Lots of people spend Thanksgiving alone and this would be a wonderful  way to let them know that you are thinking of them.  If sending for business purposes, send Thanksgiving baskets instead of Christmas baskets.  Its a unique approach to let them know that you appreciate their business. 
  2. Patriotic: Great for Millitary personnel or someone celebrating their American citizenship. 
  3. Exam TimeExam time means countless hours of studying & many times the person studying is so focused on the task at hand that they forget to eat.  
  4. Grandparents Day:  (First Sunday after Labor Day) Grandparents are like second parents, show that you appreciate their support with a basket of healthy food items or themed gifts based on the hobbies of the recipient i.e. gardening, golf, fishing etc.
  5. Bosses Day: Another holiday that has gained popularity is acknowledged on October 16 each year. National Boss Day offers employees an opportunity to recognize those in supervisory positions.
  6. International No Diet Day: Do you know someone who is constantly dieting?  May 6th has been set aside just for them.  A basket of junk food is perfect for this holiday!
  7. Cinco De Mayo- Celebrated on the 5th of May each year throughout the United States and Mexico.  A basket of snacks and margarita mixes is perfect for this holiday!
  8. Congratulations on Your New Job or Welcome A New Employee.
  9. Breast Cancer Awareness Month -Celebrated each October to bring awareness to the disease.  Show your support for those touched by this disease with a basket of a variety of themed gifts supporting breast cancer awareness.
  10. Relocation, Visiting:  A welcome basket filled with  regional food and gift items from that particular state is always well received.

Thursday, September 1, 2011

Regional Gifts

Colorado is a beautiful and picturesque place to live and visit.  The mild climate surprises everyone.   Tourist choose this great state for conventions and conferences and according to the Denver Post over 30,000 people relocated to the state last year siting  state's mountains, sunny weather and recreational amenities.  Whatever the reason whether visiting,  relocating, or conventions, we can provide a wide varitey of gifts filled with made in Colorado food items or gifts.

Saturday, August 13, 2011

Just The Right Sentiments

We know how difficult it can be to come up with just the right words  for your gift.  It's easiest when the the occasions are joyous such as birthdays, the birth of a new baby, and gifts for new home owners but what do you say when there is a death in the family or someone has been diagnosed with a terminal illness? 

A Basket Wrap has compiled a list of  message suggestions for our customers who are looking for just the right sentiments. 

Monday, August 1, 2011

Keeping the Customer first in Customer Service

Recently I took advantage of a Groupon. The deal was soooo good I could not pass it up. I can clean my carpet in my entire house for $54.00. Wow!! Normally, just to clean three rooms was approximately $100. Purchasing the Groupon was quick and easy, but when it was time to redeem it, well that was another story. The company asked that all Groupon holders book their carpet cleaning appointments online and someone would bet back to you and confirm the date. After several weeks and numerous attempts, no one ever confirmed my appointment so I finally called the company. When I told the customer service agent that I was a Groupon holder, she asked that I book online however I insisted that she book my appointment. Interestingly enough, after sharing my story, she never suggested to take my order and was directing me back to their online appointment scheduler.

That is just one of the many issues that I have had with companies lately. They have seem to forgotten that the customer is a very important part of "customer service."

As an small online retailer, we don't have the big advertising budgets, that is why we rely heavily on referrals and repeat customers. Our focus is on the customer. Our goal is to answer the telephone within 3 rings and if we don't, will return the customer's call within 30 minutes. We also have an online contact form which is available to customers of which someone answers within 30 minutes. All customers received email notifications to let them know that their gifts our out for delivery and most importantly, and if a customer is already on the phone, we will never direct them to place their order online.